Privacy Policy

Your privacy is of utmost importance. This policy outlines how your personal data is collected, used, stored, and protected in compliance with data protection laws in Brazil (LGPD), the UK (UK GDPR), and Europe (GDPR).

1. Data Collection

• We collect personal data during your consultations, including session notes and any letters written as part of our service. This information is essential for providing high-quality psychological care.

2. Data Use

• The data collected is used exclusively for providing psychological services. This includes maintaining accurate records of your sessions and any related communications.

 

3. Booking System and Data Processing

For clients in the UK and Europe, our booking system is managed by GenderGP. GenderGP is responsible for the processing of personal data collected during the booking process. Please refer to GenderGP's privacy policy for more information on how your data is managed during booking.

4. Data Storage

• Your session notes and related data are securely stored for a minimum of 5 years after the last consultation or as required by applicable laws. This ensures compliance with legal and professional standards.

5. Data Sharing

• Your personal data is not shared with third parties except when legally required or with your explicit consent. Any data processing partners, such as booking or payment platforms, are also fully compliant with data protection laws.

6. Data Protection

• We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, or destruction. This includes encryption, secure storage systems, and regular security audits.

7. Your Rights

• You have the right to access, correct, delete, and restrict the processing of your personal data. You can also request the transfer of your data to another provider. To exercise these rights, please contact us directly.

8. Legal Compliance

• We adhere to the principles of data protection as outlined in the LGPD, UK GDPR, and GDPR, ensuring that your data is processed lawfully, fairly, and transparently.

9. Breach Procedures

• In the unlikely event of a data breach, we will notify affected individuals and relevant authorities as required by law, taking immediate steps to mitigate any potential harm.

10. Contact Information

• For any questions or concerns about your data, please contact us at contact@fedoralaroza.com.